Muncie >Shopping > Cbx College Bookstore
1716 W University Ave, Muncie, IN | Directions 4730340.197868 -85.406444
Be careful of the rental program, use TIS instead. – We used the rental program and got burned.
We returned the books as per the guidelines and all were accepted and credit back but one.
The clerk told us that this particular book was no longer used and they did not want it back. This turned out to be an error on the clerk's part.
We were then charged for the non-returned book. We have e-mailed and called and finally got a very curt note saying they would not correct the error, then refused to further respond to questions.
Employee errors are understandable, but the company should step up and fix the problem rather than ignore contacts and rudely tell us to go fly a kite.
I would suggest TIS, they have a better reputation.
Muncie' WORST – CBX has the worst customer service, and their books are more expensive than TIS and the BSU Bookstore. They accidentally put two books in my bag that I didn't purchase, and when I brought them back to them, they scoffed at me and acted like I tried to steal them. I have never stolen anything in my entire life. When I spoke with the manager, she said I shouldn't have taken the books. What? I didn't. She put them in my bag, and I didn't realize it until I got home. I could have made a lot of money by selling those books...esp. since I don't have any money. I can't even buy food right now. And they scoffed. DO NOT go there.
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